How to delete your Winner account and its data — from inside the app in one step, or by request if you no longer have the app installed.
This is instant and doesn't require contacting us — your account and its sign-in credentials are removed the moment you confirm.
If you've uninstalled Winner, lost access to your phone number, or would simply rather not sign in, you can request deletion by email instead.
Email us the phone number your account is registered under, from any email address:
We may reply asking you to confirm the request from that phone number (by SMS code) to make sure we're not deleting the wrong account. Once confirmed, we process it within 30 days.
Either method — in-app or by request — removes the same things:
| Data | Outcome |
|---|---|
| Sign-in credentials | Deleted outright — you won't be able to sign back in as that account |
| Profile (name, email, photo) | Deleted |
| Membership & card activation status | Deleted |
| Leaderboard entry & referral stats | Deleted |
| Push notification token | Deleted |
Records of past transactions — which partner store, what discount, when — stay in our systems the same way a store's own receipt log outlives a customer's account closing. They're de-identified: no longer linked to your profile, name, or contact details once your account is gone. We keep them for our own accounting and fraud-prevention obligations to partner stores, not to identify you.
Full detail on everything we collect and why lives in our Privacy Policy.